Returns & Exchanges
At Primitive Labs Research, we stand by the quality of our experimental apparel and offer a 30-day window for returns or exchanges on all unworn items in original packaging. We aim to ensure every piece of your technical wardrobe meets our rigorous standards for fit and function.
Initiate Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Package
Securely pack the items in their original Primitive Labs Research packaging, ensuring all tags and laboratory seals remain intact.
Ship Items
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.
Quality Inspection
Once received, our team will inspect the garments for quality assurance and process your refund or replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing